Will I loose all my data? |
In 90% of cases the answer is no. It's usually NOT the hard disk at fault but some other component that has failed. If possible, we always recommend that you back up your data before shipping the computer back to us however. In those instances where the hard disk has failed data recovery may still be possible but this can be quite time consuming, will carry additional cost and cannot ever be guaranteed to be 100% successful. If you are concerned about the loss of valuable data please ensure that you have discussed this with us before shipping your computer back to us. We will do everything we can to help. We appreciate that you may not wish to have your computer repaired if the repair proves uneconomical. If you decide not to go ahead with the repair once you have the estimate, then you will be asked to pay for the return carriage costs - £25 plus VAT anywhere in the UK. Where an estimate for repair has been declined there is a labour charge of £15 plus VAT. We hope you will agree that this is fair and reasonable. |
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