I've filled out the collection form, what happens now? |
Thank you for completing a request for collection. We appreciate the opportunity to do business with you. Here's what you can expect to happen now... Upon receipt of the e mail at our Repair Centre we will endeavour to contact you by telephone or e-mail to acknowledge receipt of your request and to discuss the requirements that you have. The Collection Form details a preferred collection day and time and whilst this cannot be guaranteed we will endeavour to meet your needs. Collection of your laptop is carried out by a U K based courier service so it is imperative that your laptop is packaged securely to avoid any accidental damage. Whilst it will be covered by the Courier's Liability Cover it is imperative that everything is done to minimise the risk of damage or loss. You will be given a unique Collection Reference number which we ask is clearly displayed on the packaging prior to collection by the Couriers. This unique number is also your point of reference should you need to call us on any matter regarding your laptop. Your machine will be delivered to our Repair Centre in Basingstoke (usually next day) where it will be subject to examination at the Goods In stage. An estimate for the full cost of repair and the time it is likely to take will be provided to you , usually by e mail , fax or telephone within 3 - 5 working days of receipt. Once you receive the estimate of repair you will either decide to proceed with the repair or have the machine returned to you at a cost of £ 25.00 + VAT for the return carriage. If the machine is to be repaired then we will advise you when the repair is completed, receive the appropriate payment, usually by Credit Card or Cheque and return the repaired item to you. |
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